Our Strategy for Managing Claims at PRO3S

At PRO3S, we understand the critical importance of our customers' claims. More than mere complaints, we see them as valuable opportunities to strengthen trust and foster customer loyalty through effective and proactive management.

Principles of Our Claims Management

We firmly believe that continuous improvement is fundamental to the success of any company, and proper incident management is crucial to this process. We treat each claim with utmost seriousness for two main reasons:

1. Customer Loyalty: A well-managed claim not only resolves a specific issue but also reinforces customer loyalty, demonstrating that we value their feedback and strive to provide quick and effective solutions.

2. Process Diagnostics: Continuous monitoring of claims provides us with a clear and precise diagnosis of our processes' efficiency. This allows us to identify and correct any deviations before they become recurrent problems.

How We Manage Claims

Our approach focuses on constructive self-criticism and the rapid resolution of incidents, always prioritizing the client's interest. For this, we follow a detailed protocol:

• Immediate Reception and Registration: Each claim is directly received by our Quality Department, which immediately starts the first phase of investigation, data analysis, and documentation to verify the manufacturing process's conformity.

• Interdepartmental Review: A meeting is convened with all involved departments to investigate the root cause of the problem. This collaborative analysis ensures a comprehensive understanding of the situation and fosters holistic solutions.

• Rigorous Documentation: The entire process is thoroughly documented, allowing for continuous review and follow-up by any member of the PRO3S team.

• Corrective Actions: We identify and implement appropriate corrective actions to prevent the recurrence of the incident, assessing their effectiveness through process indicators and regular team reviews.

Commitment to Transparency and Continuous Improvement

Monthly, the PRO3S team meets to review the effectiveness of the corrective measures and monitor the process indicators. These reviews allow us to adjust our strategies and ensure that we continue to improve in all aspects of our service.

Conclusion

We sincerely appreciate our clients' active participation in this process and are committed to transforming each claim into an opportunity to improve and strengthen our relationships. We firmly believe that together we can build a more successful and sustainable future.